Privacy Policy | Havasu Scanner Feed, LLC.

Effective and last revised: August 19, 2026

This Privacy Policy explains how Havasu Scanner Feed, LLC (“HSF,” “we,” “us,” or “our”) collects, uses, discloses, secures, retains, and deletes information through the Havasu Scanner Feed website, Havasu Scanner Feed Android application, member accounts, alerts, scanner services, and related communications (collectively, the “Services”). It applies to the Havasu Scanner Feed app offered through Google Play.

Information We Collect

Account and Membership Information

We collect information used to create, authenticate, support, and administer an account, such as name, email address, username, membership level, subscription status, account status, and support communications.

Payment and Transaction Information

Membership purchases are completed outside the Google Play-distributed app through the HSF website and our payment provider. We may receive transaction identifiers, customer and subscription identifiers, invoice status, payment amount, fee, refund, dispute, retry, and cancellation information. Payment card numbers and card-security codes are processed by the payment provider; HSF does not store full card details.

App, Device, Session, and Network Information

The Android app creates a random HSF device identifier. This is not an IMEI, serial number, SIM identifier, Android Advertising ID, or other permanent hardware identifier. We may also collect device name and model, operating-system version, app version, notification token, login and session timestamps, network and connection information, Internet Protocol address, and security events. We use this information to authenticate the app, deliver notifications, apply the member device limit, prevent abuse, troubleshoot failures, and protect accounts.

Preferences and Service Activity

We may store settings and activity needed to provide requested features, including notification choices, quiet hours, display preferences, map selections, selected arrest-map dates, last-opened area, saved or pinned reports, seen reports, reactions, scanner-player state, and content or archive requests.

Website, Forms, and Communications

When you use the website, contact support, submit a form, join a mailing or messaging program, or respond to a survey, we may collect the information you provide. Website and embedded web content may also collect browser type, device and connection details, referring page, pages or resources viewed, cookies, date and time, and general usage or security information.

Information the Android App Does Not Request

The current Google Play build does not request access to precise or approximate device location, contacts, call logs, SMS content, microphone, camera, advertising identifiers, or broad device storage. Map locations shown in HSF are based on HSF content and public data, not the phone’s GPS location.

How We Use Information

We use information to:

Create, authenticate, and administer member accounts and access.
Deliver scanner audio, archives, reports, maps, alerts, and notifications.
Save member preferences and synchronize requested features across sessions.
Process membership status, payments, cancellations, refunds, and account support.
Prevent account sharing, fraud, misuse, attacks, and unauthorized access.
Diagnose technical problems, monitor reliability, and improve the Services.
Send transactional, security, service, or optional marketing communications consistent with user choices.
Comply with law, enforce our agreements, and protect HSF, our members, and the public.

How We Share Information

We do not sell personal or sensitive user data. We do not share mobile opt-in information with third parties for their independent marketing or promotional use.

We disclose only the information reasonably necessary to service providers that perform functions for HSF, which may include:

Google services, including Firebase Cloud Messaging and Google Play, for app distribution, notification delivery, and related platform functions.
Stripe and Paid Memberships Pro, for membership, payment, invoice, refund, dispute, and subscription administration.
Website, server, security, and content-delivery providers, for hosting, storage, backups, traffic delivery, abuse prevention, and operational support.
GoHighLevel and Mailchimp, for customer support and email, SMS, or account communications consistent with member choices.
Mapping, traffic, weather, and public-data providers, when their information or embedded content is requested through the Services.

We may also disclose information when required by law, subpoena, court order, or lawful government request, or when reasonably necessary to investigate fraud, enforce our rights, protect safety, or defend legal claims. If HSF is reorganized, sold, or transferred, information may be transferred subject to this Policy and applicable law.

Push Notifications and Communications

If notification permission is granted, the app uses a notification token and selected alert topics to deliver requested notifications. You can change notification preferences in the app or Android settings. You may unsubscribe from optional email or SMS using the instructions in the message. Communication opt-out does not itself cancel a membership.

Security

HSF uses administrative, technical, and organizational safeguards appropriate to the nature of the information, including access controls, authentication tokens, password hashing through WordPress, limited administrative access, encrypted HTTPS connections for account and API traffic, security logging, and service-provider controls. No system or transmission method is completely secure, and we cannot guarantee absolute security.

Retention

Account and app data is retained while the account is active and afterward only as reasonably necessary for the purposes described in this Policy. Device sessions and notification tokens may be removed when they expire, are replaced, the member logs out, or the account is deleted.

Following account deletion, HSF removes the WordPress member profile, authentication and app session data, HSF device identifiers and notification tokens, saved app preferences, pins, seen-item history, reactions associated with the account, and other personal data maintained as part of the HSF app account.

Limited records may be retained where reasonably necessary for accounting, tax, legal compliance, security, fraud prevention, dispute resolution, chargebacks, or enforcement. These may include transaction, invoice, subscription, refund, dispute, and audit identifiers and financial totals. HSF removes or anonymizes the member name, email, profile, and direct WordPress user link from its retained financial dashboard records. Required business records are generally retained for no longer than five years unless law, litigation, a payment dispute, or another legitimate requirement calls for a different period.

Independent records held by payment processors, app platforms, communications providers, or other service providers may be retained under their legal obligations and privacy policies. A separate unsubscribe or support request may be needed for communications records that are not part of the HSF app account.

Account and Data Deletion

Members can initiate deletion from the Android app under Settings or through the public Delete Account page. A signed-out request requires verification through the account email. A paid subscription must first be cancelled through the Cancel Membership process so recurring billing is not left active.

Permanent deletion is different from cancellation or temporary deactivation. Once confirmed, deletion removes the account and associated HSF app data and immediately ends access. It cannot be undone. HSF sends a completion notice to the account email when possible.

Your Choices and Rights

You may update app preferences, disable notifications through Android settings, unsubscribe from optional communications, cancel billing, request account deletion, or contact HSF to ask about access or correction of account information. Rights may vary by location, and we may verify identity before completing a privacy request.

Children’s Privacy

The Services are not directed to children under 13, and HSF does not knowingly collect personal information from a child under 13. Contact us if you believe a child provided personal information so we can review and remove it as appropriate.

International Processing

HSF operates in the United States. Information may be processed and stored in the United States or other locations where our service providers operate, subject to applicable safeguards and law.

Changes to This Policy

We may update this Privacy Policy when our Services, data practices, providers, law, or platform requirements change. We will post the updated policy and revise the date at the top.

Privacy Contact

Privacy and data questions may be submitted through HSF Support or emailed to support@havasuscannerfeed.com.